Refund Policy

<p>If it's not the right fit, we'll make it right.</p> <h2>Return Window</h2> <p>You have 30 days from the delivery date to start a return.</p> <h2>What'S Eligible</h2> <ul> <li>The item(s) unworn and unwashed, with tags attached, in original condition and packaging.</li> <li>Bundles returned complete (all components included).</li> </ul> <h2>What'S Not Eligible</h2> <ul> <li>Items returned after the 30-day window.</li> <li>Items damaged through misuse.</li> <li>Final-sale items (clearly marked at checkout).</li> </ul> <h2>How To Start A Return</h2> <ol> <li>1. Email hello@nuvelastore.us with your order number and the item(s) you'd like to return.</li> <li>2. We reply within one business day with return instructions and, where eligible, a prepaid shipping label.</li> <li>3. Pack the item securely and drop it with the carrier.</li> </ol> <h2>Return Shipping</h2> <ul> <li>Defective, damaged, or wrong items: we cover return shipping.</li> <li>Change of mind: customer covers return shipping.</li> </ul> <h2>Refund Timing</h2> <p>Once we receive and inspect your return, we email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days (your bank may take a little longer to post it). Original shipping charges are non-refundable unless the item arrived damaged or was sent in error.</p> <h2>Damaged Or Wrong Item</h2> <p>Email hello@nuvelastore.us within 7 days of delivery with a photo and we'll send a replacement — usually with no need to return the original.</p> <h2>Questions</h2> <p>Email hello@nuvelastore.us. We read and reply to every message, typically within one business day.</p>